Terms & Conditions & Privacy Policy

This page outlines the legal terms governing the use of services provided by Pilgrim Travel and explains how we collect, use, and protect your personal information.

By booking a tour or using our services, you agree to the terms described below.

Terms & Conditions

At Pilgrim Travel, we aim to provide clear and transparent booking conditions for all our private and tailor-made tours. Our Terms & Conditions outline the procedures for booking, payment, cancellations, and the responsibilities of both the traveler and the company.

Each tour is individually designed and confirmed through a personalized proposal. By approving your itinerary and making a payment, you enter into a service agreement with Pilgrim Travel under the terms described in our official document.

Key Highlights

Tailor-made tours: All travel programs are customized and confirmed individually.
Deposit requirement: A non-refundable deposit of 25% (minimum USD 300) is required to confirm booking.
Balance payment:
- cash — upon arrival
- card or bank transfer — 45 days before departure unless otherwise agreed
Cancellation policy: Cancellation charges apply depending on the timing of the request.
Service flexibility: The company may adjust services when necessary due to operational or external circumstances.
Third-party suppliers: Some services are provided by external partners such as hotels, airlines, and transport providers.
Payment verification: In accordance with regulatory requirements, certain identification and payment documents may be requested before confirming services.

Full Terms & Conditions

For complete details, including legal definitions, liability provisions, and full cancellation terms, please download and review our official document.

Download

Privacy Policy

At Pilgrim Travel, we are committed to protecting your personal information and ensuring transparency in how your data is handled.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and the measures we take to safeguard it. We collect personal data only when necessary to process bookings, provide travel services, comply with legal obligations, and ensure secure payment verification.

Your trust is important to us, and we handle your information responsibly and in accordance with applicable laws and regulatory requirements.

Key Points

What we collect: Name, contact details, passport information, residential address, and payment confirmation documents when required.
Why we collect it: To process bookings, arrange travel services, verify payments, and comply with legal and banking regulations.
How we protect it: We implement reasonable technical and organizational safeguards to prevent unauthorized access or misuse.
Limited sharing: Data is shared only with service providers (hotels, airlines, transport companies), payment processors, or authorities when legally required.
No selling of data: We do not sell or rent personal information to third parties.
Your rights: You may request access, correction, or deletion of your data where legally permitted.

Full Privacy Policy

For complete details regarding data collection, storage, retention, and your rights, please download and review our official document.